Do you have a heart full of jingle bells and a passion for spreading yuletide joy? Get ready to sprinkle holiday magic like confetti and make our guests' Christmas dreams come true! We're on the lookout for a Christmas Enchantment Extraordinaire to join our team as the Christmas Concierge at the Princess!The Christmas at the Princess Event Concierge and Admin will be responsible for becoming the Christmas at the Princess event expert as they handle daily communications such as emails, phone calls, voicemails and any communication related to the event. This role will involve monitoring the event's phone line, responding to voicemails and emails, addressing event guest issues, and providing general information and direction to enhance the guest experience.Seasonal dates of position: October 15th through January 10th  Daily Communication-Send out daily internal communication regarding event updates, schedules, and important informationMaintain an organized and up-to-date communication system to ensure everyone is well-informedVoicemail Management-Check and manage voicemail messages regularly, promptly returning calls and addressing guest inquiries or requestsMaintain a friendly and professional phone demeanor at all timesGuest Assistance-Greet and assist guests with warmth and enthusiasm, ensuring they have a memorable and enjoyable experienceProvide information about the event, schedules, and nearby attractionsHandle guest questions, concerns, and requests efficiently and courteouslyPhone customer service-Answer incoming phone calls promptly and professionallyDirect calls to the appropriate department or individualProvide excellent customer service over the phoneAssist guests with ticketing inquiries, purchases, and issuesEnsure the smooth operation of the ticketing processMaintain accuracy and efficiency in all computer-related duties
